FAQs


How do I get in touch with bluerosepottery.com customer service?
E-mail info@bluerosepottery.com, call 866-831-8066, or write to Blue Rose Pottery, 1549 Cherry Road, Rock Hill, SC 29732.

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Is it safe to use my credit card?
Yes. bluerosepottery.com uses industry standard 128-bit encryption to protect customer information for all online transactions. Additionally, Blue Rose does not share customer information with outside vendors or store customer credit card information, unless specifically requested.

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Which credit cards does bluerosepottery.com accept?
Currently we accept Visa, Mastercard, Discover, American Express, Paypal, and Amazon Payments.

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Does bluerosepottery.com offer additional products at its retail sites not pictured on this website?
At times bluerosepottery.com will sell additional products that may only be purchased at its retail outlets, yet upon occasion the web site will offer items not available at retail stores.

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Where does bluerosepottery.com ship?
Currently, bluerosepottery.com ships all over the world. All domestic orders are shipped by UPS and we have partnered with Bongo International to service our international customers. Some of our residential ground orders are now shipped UPS Sure Post - UPS SurePost® is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Note: UPS My Choice® Members can upgrade a UPS SurePost package to UPS Ground for an additional fee. Once upgraded, Members can use the features available with their Membership to reschedule or redirect delivery to an alternate address or to The UPS Store®. Upgraded packages typically arrive one day earlier.If you have any special concerns, please contact us.

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How is my order delivered?
Orders are delivered via UPS Ground, 2nd Day Air and Next Day Air services within the United States. Some of our residential ground orders are shipped UPS SurePost - UPS SurePost® is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Note: UPS My Choice® Members can upgrade a UPS SurePost package to UPS Ground for an additional fee. Once upgraded, Members can use the features available with their Membership to reschedule or redirect delivery to an alternate address or to The UPS Store®. Upgraded packages typically arrive one day earlier. USPS also delivers to APO/FPO addresses. International orders are processed and shipped by Bongo International.

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How do I order merchandise?
Ordering from bluerosepottery.com is simple and fast. Simply browse our store for items and set up an account to order. If you are interested in ordering other items, click "Continue Shopping" or "Checkout" to make the final purchase.

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How can I track my order?
After ordering, you will receive a UPS tracking number. You can get the status of your shipment on their web site, www.ups.com. or click the "order tracking" link at the top of the page to view your order history, order status and tracking number. You can also view this information from your account page once you are logged in.

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How do I determine what my shipping & handling will be?
For most orders, shipping will be determined automatically during the checkout process.

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How do I know when my order will arrive?
Customers receiving merchandise on the East Coast should receive their order in 3-5 business days; Midwest, 5-7 business days; West Coast, 7-10 business days. All continental United States and Canada addresses may track progress via www.ups.com. All other orders should take 10-14 business days.

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What is your return policy?
Blue Rose is proud to be your source for Polish pottery — we are passionate about providing unmatched customer service and want you to be satisfied with each and every purchase. Because of the unique, handmade nature of our pottery however, consistency in pattern and form may vary - our guarantee covers the functionality of the pottery only. If your pottery arrives damaged, please keep all the original packing materials and contact us within 10 business days from receipt of your order. You may choose to have Blue Rose either refund your money, issue a store credit or replace the item. Exchanges and returns must be made within 30 days of purchase. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and handling and return postage charges will be refunded only if the return is a result of our error. Note there is an additional shipping charge for exchange shipping and a restocking fee of 20% for all returns valued at $150 or more.

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Does bluerosepottery.com give out the names of their customers?
bluerosepottery.com is committed to protecting your privacy and will not share any customer information with a third party without your specific consent.

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What browser must I have in order to be fully compatible with this web site?
bluerosepottery.com provides compatible service with most internet browsers. If you encounter a problem with the site, please contact us at info@bluerosepottery.com.

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I am experiencing technical difficulties trying to use the bluerosepottery.com website. How do I receive help?
If you are experiencing any problems with the web site, please email us at info@bluerosepottery.com with a detailed description of what you are experiencing, the internet browser you are using and what operating system is installed on your computer. We will respond in a timely manner.

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Are gift-wrapping services available?
Not at the present time.

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What if my shipment or part of my shipment is damaged?
If your pottery arrives damaged, contact us within 10 business days from receipt of order. Keep all original materials. We will refund your money or send you a replacement, whichever you prefer. Please keep in mind that this pottery is handmade, so there are no "perfect" pieces and the patterns may differ very slightly from piece to piece. You have our guarantee that you will be shipped the best quality possible.

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Is the Blue Rose Pottery warehouse open to the public for shopping?
Yes, our warehouse at 1549 Cherry Road, Rock Hill, SC is open to the public for shopping Monday through Saturday from 10-5. The prices are the same as at our other retail locations but we have more selection at our warehouse.

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What are the directions to the warehouse location?
We are located at Exit 82B off of Interstate 77, 2 miles west on Cherry Road.

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What is your International Shipping Policy?

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.

NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com


Free Shipping over $99

UPS Ground ONLY! Not available for Alaska, Hawaii or International orders.

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